Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the Content Factory website and services, operated by AI Lab Australia Pty Ltd.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Services

Content Factory provides AI-powered video creation services, including:

• Short-form video content (TikTok, Instagram Reels, YouTube Shorts)
• Long-form video content (business presentations, corporate videos)
• AI avatar videos
• Custom animation and video solutions
• Wedding proposal videos
• Script writing and narration services

3. User Obligations

When using our services, you agree to:

• Provide accurate and complete information
• Not use our services for any illegal or unauthorized purpose
• Not infringe upon intellectual property rights of others
• Not submit content that is offensive, defamatory, or harmful
• Pay all fees associated with your orders in a timely manner
• Respond to our communications regarding your project within reasonable timeframes

4. Ordering and Payment

4.1 Quotes: All prices are quoted in Australian Dollars (AUD) unless otherwise specified. Quotes are valid for 30 days from the date of issue.

4.2 Payment Terms: Payment terms will be specified in your project agreement. Typically, we require 50% deposit upfront and 50% upon completion before final delivery.

4.3 Accepted Payment Methods: Bank transfer, credit card, and other methods as agreed upon.

4.4 Late Payments: Late payments may result in project delays or suspension of services.

5. Project Timeline and Delivery

5.1 Turnaround Time: Standard turnaround times are provided as estimates and may vary depending on project complexity and current workload. Rush delivery options may be available for an additional fee.

5.2 Revisions: Each project includes a specified number of revision rounds (typically 2-3). Additional revisions may incur extra charges.

5.3 Client Delays: Project timelines may be extended if you do not provide required information, feedback, or approvals in a timely manner.

6. Intellectual Property Rights

6.1 Client Content: You retain ownership of all content you provide to us (photos, logos, text, etc.).

6.2 Final Deliverables: Upon full payment, you receive a license to use the final video content for your specified purposes. AI Lab Australia retains ownership of all working files, templates, and processes.

6.3 Portfolio Use: We reserve the right to showcase completed projects in our portfolio unless you request otherwise in writing.

6.4 Third-Party Assets: Some projects may use licensed stock footage, music, or other assets. Usage rights for these assets are subject to their respective licenses.

7. Confidentiality

We treat all client information as confidential and will not disclose your business information, project details, or personal data to third parties without your consent, except as required by law or as necessary to complete your project (e.g., sharing with voice actors or animators working on your project).

8. Refunds and Cancellations

8.1 Cancellation by Client: If you cancel a project after work has commenced, you will be charged for all work completed up to the cancellation date, with a minimum charge of 50% of the total project fee.

8.2 Cancellation by Us: We reserve the right to cancel or refuse service at our discretion. In such cases, we will refund any payments received for work not yet completed.

8.3 Refund Policy: Refunds are assessed on a case-by-case basis. Deposits are generally non-refundable once work has commenced.

9. Warranties and Disclaimers

9.1 Quality: We strive to deliver high-quality work that meets professional standards and your specifications.

9.2 No Guarantees: We do not guarantee specific business results (e.g., viral views, sales increases) from using our video content.

9.3 Third-Party Services: We are not responsible for issues arising from third-party services, platforms, or software beyond our control.

10. Limitation of Liability

To the maximum extent permitted by law, AI Lab Australia's total liability for any claims arising from our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities.

11. Indemnification

You agree to indemnify and hold harmless AI Lab Australia Pty Ltd, its officers, employees, and contractors from any claims, damages, or expenses arising from your use of our services, your violation of these Terms, or your infringement of any third-party rights.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms.

14. Contact Information

For questions about these Terms of Service, please contact us:

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any project-specific agreements, constitute the entire agreement between you and AI Lab Australia Pty Ltd regarding the use of our services.