Privacy Policy

1. Business Information

Content Factory is operated by AI Lab Australia Pty Ltd, an Australian registered company specializing in AI-powered automation and video creation solutions.

2. Information We Collect

We collect information that you provide directly to us through our website forms, including:

• Contact Information: Name, email address, phone number
• Project Information: Details about your video project requirements, business information, and preferences
• Communication Data: Messages you send us through contact forms or email
• Usage Data: Information about how you interact with our website (via analytics)
• Technical Data: IP address, browser type, device information, and cookies

Form Submission Notice: When you submit a form on our website, your information is securely transmitted to Web3Forms, our trusted form processing service, and then forwarded to our business email (info@ailabaustralia.com). Web3Forms processes this data according to their privacy policy.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Create and deliver video content services as requested
• Send you project updates, quotes, and service information
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Analyze website usage to improve user experience

4. How We Share Your Information

We may share your information with:

• Service Providers: Web3Forms (form processing), email service providers, hosting providers, and analytics services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition

We never sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze website traffic and improve user experience. This includes:

• Meta Pixel: We use Meta (Facebook) Pixel to track conversions from our advertising campaigns and improve ad targeting. This may track page views and form submissions.
• Analytics Cookies: To understand how visitors use our website
• Functional Cookies: To remember your preferences

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. All form submissions are transmitted over secure HTTPS connections. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under Australian Privacy Principles (APPs) and applicable laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at info@ailabaustralia.com

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain contact information for 7 years in accordance with Australian business record-keeping requirements.

9. International Data Transfers

Your information may be transferred to and processed in countries outside of Australia, including the United States (where Web3Forms servers are located). We ensure that appropriate safeguards are in place to protect your information in accordance with this privacy policy.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

14. Your Consent

By using our website and submitting forms, you consent to the collection, use, and disclosure of your personal information as described in this privacy policy. You can withdraw your consent at any time by contacting us, though this may affect our ability to provide services to you.